Posted on April 1st, 2009 by Shan
As a new Charter customer, I quickly became frustrated with Charter’s automatic search page. What happens is, if you type something like “google” into your browser’s URL bar, you get redirected to a Charter branded search page. This is extremely frustrating, and the best that Charter offers is an opt-out cookie that you have to [...]
Posted on March 23rd, 2009 by Shan
Just wanted to follow up. The Charter guys on twitter got in touch with me right away last Monday, and proceeded to solve my issues. They utilized the services of one of their network engineers to double-check the configurations on everything from my modem all the way up the chain to the local office. Somewhere [...]
Posted on March 15th, 2009 by Shan
Seduced by Charter’s upstream speeds (2 mbps with their 20 mbps service, and 5 mbps with their 60 mbps service), along with their better prices than AT&T’s slower DSL services, I finally caved. On Friday, a tech installed my 20 mbps service, and we were off to the races. Earlier tonight, I was working with [...]