I love how Microsoft claims that there was no outage. Sure, only a small percentage of people were able to log in and play over the past week, but that’s not an outage. Apparently the servers never went down, they were just overwhelmed. Next, the power company will say “Sure, only a small percentage of our customers have power, but it’s not an outage. The power plant is still functioning.”
We deserve compensation for the service we’ve paid for that we were unable to access. Of course, since they don’t provide compensation for service unable to be accessed when your defective console is going in for repair, I expect them to pull the same shenanigans with this, and pretend that they owe us nothing.